Partnership for Smart Maritime Service Solutions

ServiceNet: A New Concept in Marine Service

ServiceNet is a comprehensive suite of web-enabled smart maritime service solutions for the maritime industry, encompassing all aspects of equipment installation and commissioning, shipboard maintenance and repair, inspection and recertification of shipboard systems, spare parts management, preventive maintenance programs and operator training. Sperry Marine has developed interactive web-based tools to make it easier for shipowners to manage their ships' navigation and communication systems, minimizing equipment downtime and maximizing productivity.

Shipboard Service

Sperry Marine's global service network provides prompt shipboard maintenance and repair services in every major seaport in the world - 24 hours a day, 365 days a year, minimizing equipment downtime and in-port turnaround times. Our maritime service engineers are continually trained in the latest procedures for ship system maintenance, troubleshooting and repair of navigation and communications equipment. Our comprehensive network of parts, distribution centers, service depots, repair workshops and centralized dispatch centers is unmatched in the maritime industry.

Spares Distribution and Repairs

• Order spare parts directly from ServiceNet Distribution Centers
• Send systems and parts to ServiceNet workshops for factory repair
  

Installation Services

• Supervision of installation and commissioning
• Turnkey installations
• Sea trials
• Warranty certifications
• Re-certification services

ServiceNet Solutions to Keep Your Fleet Sailing

ServiceNet's unique web-based interface makes it possible for shipowners, masters, service agents and Sperry Marine factory engineers to communicate interactively across thousands of miles and different time zones to organize and manage service issues in a timely manner. The result is a seamless information exchange system that empowers shipowners to manage more efficiently the repair and upkeep of their ships at sea.

The Clear Advantage

The ServiceNet web interface manages all aspects of service and spares management.

• Service ordered and verified immediately
• Service call dispatched rapidly
• Progress reports on the status of a service call or spare parts order available instantly around the clock
• Better availability of service personnel and spare parts at ship's arrival
• Equipment repairs completed accurately the first time
• Spare parts ordered online
• Service information accessed from Internet
• Administration costs lowered

ServiceNet Options

Sperry Marine offers a flexible range of ServiceNet options to suit the shipowner's unique service requirements. Options include

• Fleetwide ServiceNet support including operator training, planned maintenance, spars management, internet subscription and technical support from dedicated liaison engineer
• Fixed-price coverage of all navigation and communication systems, regardless of the equipment's manufacturer
• Fixed-price management fee with support and reporting, with additional charges for on-board service
• Time and material for all service calls